Responsible Gambling

sparkplayhub.com is a social casino experience that uses virtual coins with no cash-out. Even without real-money payouts, play can still become harmful—please use the tools and support below.

Safer-play tips (time & money)

Set a time limit before you start (use a phone alarm or calendar reminder).
Set a spend limit for any optional purchases (treat them as entertainment, not an investment).
Take regular breaks; avoid playing when tired, stressed, or using alcohol/drugs.
Never chase losses or try to “win back” time or money.
Keep play separate from work, study, and essential expenses.

Tip: enable device/app notifications as session reminders.

Warning signs

Spending more time/money than intended or hiding play from others.
Feeling anxious, irritable, or low when not playing.
Neglecting sleep, work, study, relationships, or responsibilities.
Trying to recover losses or continuing after no longer enjoying it.

Cooling-off & self-exclusion (account restriction/closure)

You can request a temporary break (cooling-off) or longer self-exclusion/closure at any time.

Email contact@sparkplayhub.com from your registered email and include: your username, requested option (cooling-off/self-exclusion/closure), start date, and duration (if applicable).
We may ask for information to verify account ownership.
Once applied, access will be restricted for the requested period. Closure removes access permanently (subject to legal/record-keeping needs).

If you believe someone is using your account, contact us immediately.

New Zealand support (free & confidential)

Gambling Helpline NZ: 0800 654 655 • text 8006
Problem Gambling Foundation of New Zealand: support and counselling info at pgf.nz
Need to talk? (free mental-health support): call or text 1737
Immediate danger: call 111

Regulator information (NZ)

For official information about gambling rules and harm prevention in New Zealand, see:

Department of Internal Affairs — Gambling: dia.govt.nz/Gambling
Gambling Commission (information/decisions where applicable): gamblingcommission.govt.nz